Sumitomo Electric Hardmetal India Pvt. Ltd. ("SHIN", "we", "our", or "us") is committed to protecting the privacy of all visitors to our website and registered users of the SHIN B2B Online Store platform. This Privacy Policy describes how we collect, use, store, and share personal information when you use our website and services.
1. Data Controller
The data controller responsible for your personal information is:
Sumitomo Electric Hardmetal India Pvt. Ltd.
B-Wing, Arihant Aura, 1301–1303,
Thane–Belapur Rd, TTC Industrial Area,
Turbhe MIDC, Turbhe, Navi Mumbai,
Maharashtra 400703, India
Email: info@sumitool.com
2. Information We Collect
We collect information you provide directly to us, including:
- Account registration data: name, company name, GSTIN, email address, phone number, and business address
- Order and transaction data: purchase history, invoicing details, and shipping addresses
- Communication data: messages sent through our contact forms or support channels
- Technical data: IP address, browser type, device identifiers, and pages visited, collected automatically via cookies and similar technologies
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil B2B orders, generate invoices, and manage GST compliance
- Create and manage your SHIN platform account
- Communicate with you about orders, product updates, and technical catalogs
- Improve our website and product recommendation services
- Comply with applicable Indian laws, including the Information Technology Act, 2000 and rules thereunder
- Prevent fraud and ensure platform security
4. Legal Basis for Processing
We process your personal data on the following legal bases: (a) performance of a contract with you or your employer; (b) compliance with a legal obligation; (c) our legitimate interests in operating and improving our B2B platform; and (d) your consent, where explicitly obtained.
5. Sharing of Information
We do not sell or rent your personal data. We may share your information with:
- Authorised dealers and distributors in India, to the extent necessary to fulfil your orders
- Payment processors, logistics partners, and cloud infrastructure providers acting as data processors under confidentiality obligations
- Sumitomo Electric Industries, Ltd. (Japan) and group companies for internal reporting and compliance purposes
- Regulatory authorities, courts, or law enforcement when required by law
6. Cookies
Our website uses cookies and similar technologies to remember your preferences, analyse traffic, and improve your experience. You may control cookie settings through your browser. Disabling cookies may affect certain platform functionalities such as cart persistence and session management.
7. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by Indian tax and commercial laws (typically 7 years for transactional records). Account data is retained for the duration of your active account plus 2 years after closure.
8. Your Rights
Subject to applicable law, you may have the right to:
- Access and obtain a copy of your personal data
- Request correction of inaccurate data
- Request deletion of your data where no legal obligation requires us to retain it
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with the relevant data protection authority
To exercise your rights, contact us at privacy@sumitool.com.
9. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction. These include encrypted data transmission (TLS), access controls, and regular security reviews.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our platform after any changes constitutes your acceptance of the updated policy.
11. Contact
For questions or concerns about this Privacy Policy, please contact our designated privacy team at privacy@sumitool.com or write to us at the address above.